Your argument falls appart when you start the game and found bugs within 10 minutes of gamepley, some game breaking even. To answer your question, I would say that releasing a finished product is something qualified as caring.
But things happen, I know. And if you can't meet up schedule and deadlines, you could put the game as a beta on consoles. But hey, that would never do, right? Money, reasons... and in the end, developers only use common sense when every other option has already been tested.
There are ridiculously broken things that a monkey would see in a couple of minutes playing the game. Releasing a product in this condition, and then opening up an arena, called pCARS official forum, isn't caring about customers, is damaging control at its full pace.
Whenever I post on the official forum, I felt like a beta tester, a WMD member without ROI, because this is exactly what SMS has made us console players.