Sturdy
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- js427
Customer happiness can be found somewhere towards the bottom of the list of priorities
I'd go as far as to say for a large company, customers are a necessary evil that is unfortunately needed to make money.
Customer happiness can be found somewhere towards the bottom of the list of priorities
I'd go as far as to say for a large company, customers are a necessary evil that is unfortunately needed to make money.
I'd go as far as to say for a large company, customers are a necessary evil that is unfortunately needed to make money.
In contrast, these folks over on the US Sony "share" blog are remarkably ... patient:
http://http://share.blog.us.playstation.com/ideas/2010/03/21/release-gran-turismo-5-now/#comments
There's some other GT specific ideas that have been added. I think this thing went "live" about a month ago.
Hey fasj,
I was reading through the last few posts to see where the discussion was and I found your post interesting. May I ask if you have any business experience? As in, have you worked for big companies in any way or something like that? I ask this because I think you may have a bit of a biased view of what the focus of big companies, like Sony, usually is. In my experience working for the IT company I work at now, the main focus of our company is a stable product (software platform) and of course turnover turnover and MORE turnover.
Customer happiness can be found somewhere towards the bottom of the list of priorities. It is also not just our company, but our competitors have the same focus. Some companies do tend to focus a bit on customer happiness, but only to help the, there's the word again, turnover. I even think that keeping a customer is more important than if they are happy about our communication towards them. Next to this it is also evident that we would rather have the customer be happy with the product than to necessarily be happy about what we communicate to the outside world.
I'm not saying your wrong in any way, but what you describe would only happen in a perfect world and we dont live in oneI would also appreciate a bit more info on GT5, but given the insight I have as to how companies like Sony work in reality, Im not to bothered about it anymore.
When are these questions going to be answered?
Yup that's Sony's answer alright, "Soon we will, or might, maybe, next year, the next decade, the next century, or in thousand year?" Another answer "Were not done with GT5 yet, because were going to support 3000D TV."
I'm messing with Sony now, I hope I didn't pissed them off and delay GT5 even more.![]()
Yes, i'm a journalist, and it might be hard to explain in a few words, but Brazil is one of the few places on earth that journalists are also the PR guys both for private companies and also for the government and it's "claws".
And at the moment i'm doing a MBA on communications inside corporations, PR and public, stuff like that.
The vision i share is the one of someone with a background in communications. It's not always easy, and like you said it, most companies don't do the right thing, but i'm always in the middle of the fight. The most common thing to happen in places like Sony, General Motors, Microsoft and such, is to have a bunch of guys from the communication arm trying to create ways to communicate and then a bunch of executives trying to downplay or shutdown those ways.
It's a philosophy thing. English is not my first language, so i don't know if i'm clear, but the point is, based on what i've seen, top bosses only react and accept ideias when they are forced to.
People constantly "bugging" about GT5 can make Sony rethink their strategies, even if they don't change it at first hand. I'm sure the guys running communications at Sony are not dumb. I'm sure they are bothered in many ways. It's just a shame they don't always make the decisions.
As i've said it before, we have nothing to lose, we are just trying to firestart something so they can rethink how they are handling GT5. Even if user A, B or C is not bothered, a respectable part of the fanbase is, and that's huge for the guys running the PR department.
Yes, i'm a journalist, and it might be hard to explain in a few words, but Brazil is one of the few places on earth that journalists are also the PR guys both for private companies and also for the government and it's "claws".
And at the moment i'm doing a MBA on communications inside corporations, PR and public, stuff like that.
The vision i share is the one of someone with a background in communications. It's not always easy, and like you said it, most companies don't do the right thing, but i'm always in the middle of the fight. The most common thing to happen in places like Sony, General Motors, Microsoft and such, is to have a bunch of guys from the communication arm trying to create ways to communicate and then a bunch of executives trying to downplay or shutdown those ways.
It's a philosophy thing. English is not my first language, so i don't know if i'm clear, but the point is, based on what i've seen, top bosses only react and accept ideias when they are forced to.
People constantly "bugging" about GT5 can make Sony rethink their strategies, even if they don't change it at first hand. I'm sure the guys running communications at Sony are not dumb. I'm sure they are bothered in many ways. It's just a shame they don't always make the decisions.
As i've said it before, we have nothing to lose, we are just trying to firestart something so they can rethink how they are handling GT5. Even if user A, B or C is not bothered, a respectable part of the fanbase is, and that's huge for the guys running the PR department.
Lets no forget that Sony is a corporation and it's top priority is it's shareholders.
Ever heard of the saying, "Give a penny, take a pound"?
If PD started to be more open, the fans would just expect more, they wouldn't settle.
Something tells me he'll just repeat what Penrose Tackie saidOK People! That's it.
We're currently going through the thread and compiling the questions into groups. Where many of you have asked similar questions, we will rephrase them to cover all the questions where possible (I'm looking at you GTP community).
Please understand also that Andrew is rather busy! We will pose the questions to him as soon as we can. Fear not, our interviewer is practically a ninja.
Thank you all for coming along and posting your queries. I'll keep you posted as to a release date for the full Q&A.
Much love!
MB
Something tells me he'll just repeat what Penrose Tackie said
"we will be making an announcement on that soon". And since Andrew is "rather busy" he'll make contact just in time for E3.
MBOK People! That's it
We're currently going through the thread and compiling the questions into groups. Where many of you have asked similar questions, we will rephrase them to cover all the questions where possible (I'm looking at you GTP community ).
... (I'm looking at you GTP community :smileywink...
Good job guys... atleast you got their attention... now lets hope when they "rephrase" the questions they dont butcher them and try to come with some vague nonsense again, like they usually do.
Good job guys... atleast you got their attention... now lets hope when they "rephrase" the questions they dont butcher them and try to come with some vague nonsense again, like they usually do.
Frankly, I'm pessimistic. He will be prone to answer trivial questions like MP3 compatibility and improvements for the PSN service. GT5 is a bomb, and a the last thing a CEO may want, is a horde of angry fans trying to detonate it on his hands.
This...is...GTP!!!!!!!!
-Is GT5 going to be released within the next 5 years?
-Yes.
-Great! Moving on...
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Let´s call them Soony...