I sent them a request for support via the Atari website.
Here is the response I got back from Atari, which I think is basically a middle finger. This concerns the PC downloadable version, which I paid for, but cannot download.
Greetings!
Thank you for contacting us regarding this issue.
Digital River, who we have partnered with for our Atari.com website, uses a secondary method of DRM that is not normally included with the game that is specific to their service and requires a specific activation key that is separate from the installation key. Unfortunately, we do not have access to the products purchased digitally from the Atari website as those are provided by Digital River. Their customer support information is:
• webhelp@digitalriver.com
• Phone Number 1-800-310-2850
We appreciate your time and thank you for playing.
- Atari Technical Support
Sincerely,
Atari Customer Support
http://support.atari.com/
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Tip: Login to http://www.Atari.com and click on Support link in the footer to access your Ticket History from the website.