Another Fanatec wheel arrives!

  • Thread starter jonboy1066
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Shecki
Thanks for the responses fellas. Glad to hear things worked out well. When I purchase things out of the country, I like to know that there's still good support, and any problems can be resolved relativey quickly. I play competitive paintball and deal VERY much with a company from the UK (I live on the east coast in the US), and they're service is some of the best customer service I've ever seen in any product I've ever had to deal with. If Fanatec can come even come close to them, I'm sure I'll be a very happy guy.
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Sounds like your talking about Planet Eclipse. I love my EGO 10(getting an 11 soon):) I think these guys will do right by you.

I know Thomas the CEO from Fanatec is on these boards seems like daily. His screen name is Fanatec. And as I said he's been very helpful and responsive to all the questions I've had. People need to understand that your dealing with a smaller company that's not a huge corporate giant like Logitech. And that the company is in Germany which for those people in the states is quite a few(6-9) hours ahead of us. So when you send in an inquiry about an issue today they're most likely not getting it till tomorrow at the earliest if that's a business day for them.
 
Shecki
I will say, I would have already purchased the GT2 clubsport package, but I had a problem with they're shopping cart/checkout procedure. I tried to add a few things up via the cart to see how much it would cost to ship to here, and without finishing the order, it put the shopping cart orders as pending (even though I didn't complete the orders). There's no way for me to "edit/delete" the orders in my account and they say pending on all three. I'm not comfortable with completeing an order until I know they've been deleted so that when I do enter any paypal info in, they wont try to bill all three $600+ orders....lol. Sent them an email, my guess is that by the time I sent it they were either closed for the weekend, or didn't get it in time to reposnd before they did close? Hopefully I'll get it straigtened out on Monday, and I can place the order for the GT2 Clubsport package and the wheelstand (my girlfriend will throw me out of my house if she comes home and there's a cockpit in the entertainment loft).
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Dont worry about that. I had the same thing happen and have a pending order for the same item I ordered again which shipped and us supposed to arrive on Monday. That must be a flaw in their web site. But it definitely doesn't bill you the wrong amount and only your paid order will process and ship. I've already asked that question and had them respond to it.
 
greekbull
Sounds like your talking about Planet Eclipse. I love my EGO 10(getting an 11 soon):) I think these guys will do right by you.

I know Thomas the CEO from Fanatec is on these boards seems like daily. His screen name is Fanatec. And as I said he's been very helpful and responsive to all the questions I've had. People need to understand that your dealing with a smaller company that's not a huge corporate giant like Logitech. And that the company is in Germany which for those people in the states is quite a few(6-9) hours ahead of us. So when you send in an inquiry about an issue today they're most likely not getting it till tomorrow at the earliest if that's a business day for them.
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Yes I am talking about Eclipse. I was one of the beta testers for the Ego11. I've been shooting it for quite a while (if you frequent PBNation at all, I was the one in the pictures in the news thread shooting the gun covered in tape). Jack's a great guy, planets a great company...and you certainly won't be dissapointed with your 11 ;)

Thanks for the feedback on Fanatec and their shopping cart issues. I appreciate it, and look forward to a wheel. Playing GT5 on a controler is murder on your hands!
 
I don't own a Fanatec wheel, but when I ordered from their site and had an issue they took care of it PRONTO. That counts for something in my book.
 
Went ahead and purchased the GT2 clubsport package, and the Rennsport wheel stand. Order went through via my paypal account, but instead of saying paid, it says pending like the other 3 mock orders in my account. Guessing it'll update tomorrow when their business day starts.

Looking forward to my first sim racing rig!
 
I'm also in Canada (Ontario) so I'll post my buying experience as well.

I submitted my order for a GT3RSv2 wheel on Nov 17, paid for on the same day.
The packages were shipped on Dec 1 from California and arrived in Canada on Dec 7. The shifters cleared customs easily and was delivered on Dec 8. The wheel had GST charged and delivered Dec 9. CSP were held in customs and finally cleared this morning, and hopefully delivered tomorrow.
 
Shecki
Went ahead and purchased the GT2 clubsport package, and the Rennsport wheel stand. Order went through via my paypal account, but instead of saying paid, it says pending like the other 3 mock orders in my account. Guessing it'll update tomorrow when their business day starts.

Looking forward to my first sim racing rig!
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Sounds like a nice setup. Let us know how you like it.
 
Shecki
Went ahead and purchased the GT2 clubsport package, and the Rennsport wheel stand. Order went through via my paypal account, but instead of saying paid, it says pending like the other 3 mock orders in my account. Guessing it'll update tomorrow when their business day starts.

Looking forward to my first sim racing rig!
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I've ordered the exact same set-up as you! I wouldn't expect the orders to change from pending until they ship the items, my wheelstand has been pending from 21st November because the item isn't in stock yet. Same for my GT2, may change tomo if the the rumoured 13th Dec shipping date is correct ... fingers crossed!
 
Spyder-Si
I've ordered the exact same set-up as you! I wouldn't expect the orders to change from pending until they ship the items, my wheelstand has been pending from 21st November because the item isn't in stock yet. Same for my GT2, may change tomo if the the rumoured 13th Dec shipping date is correct ... fingers crossed!
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I think the shudders are what are causing the holdup. I think they're on backorder till January, I could be wrong though?
 
Shecki
I think the shudders are what are causing the holdup. I think they're on backorder till January, I could be wrong though?
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I think your exactly right. I went ahead and ordered the pure edition with the wheel and Aluminum Club Sport paddles(supposed to ship tomorrow). I then ordered the Club Sport Pedals and a color kit separate which will be here Monday. I just need to order the shifters now once they're in stock in January. Kinda worked out to be the same price for me. $249 for the wheel, $199 for the CSP pedals, and will be $49 for the shifters. So really the only difference I get is aluminum CS paddle shifters instead of the Carbon Fiber ones. But I wanted to get racing before January lol:)
 
greekbull
I think your exactly right. I went ahead and ordered the pure edition with the wheel and Aluminum Club Sport paddles(supposed to ship tomorrow). I then ordered the Club Sport Pedals and a color kit separate which will be here Monday. I just need to order the shifters now once they're in stock in January. Kinda worked out to be the same price for me. $249 for the wheel, $199 for the CSP pedals, and will be $49 for the shifters. So really the only difference I get is aluminum CS paddle shifters instead of the Carbon Fiber ones. But I wanted to get racing before January lol:)
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When exactly did you order your stuff?
 
greekbull
I think your exactly right. I went ahead and ordered the pure edition with the wheel and Aluminum Club Sport paddles(supposed to ship tomorrow). I then ordered the Club Sport Pedals and a color kit separate which will be here Monday. I just need to order the shifters now once they're in stock in January. Kinda worked out to be the same price for me. $249 for the wheel, $199 for the CSP pedals, and will be $49 for the shifters. So really the only difference I get is aluminum CS paddle shifters instead of the Carbon Fiber ones. But I wanted to get racing before January lol:)
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Probably what I should have done...seeing as though there's really no price change or savings. You would think they'd just ship the stuff out as it becomes available seeing as though it doesnt all come together in one package.
 
If it's the shifters being out of stock, ship everything except the shifter on the 13th. I'd be fine using just paddle shifters until the shifters are available.
 
I ordered the GT2 pure and the standard pedals early last week. Sucks I gotta wait to get the shifter until January, but Id rather have my wheel and pedals now, and get the shifter when it comes out, than not have anything until January. Plus, when I go to order the shifter, it'll be very easy for some CSPs to fall into my shopping cart :)

Man I cannot wait to be able to switch from PS3 to Xbox360 to PC and back, all without having to change wheels. Plus, it'll be nice to finally have a good wheel for Xbox. Plus, now I can race my Father on GT5 when he comes over with the GT2 and DFGT.


Shipping Tmrw, cant wait!!
 
Shecki
Probably what I should have done...seeing as though there's really no price change or savings. You would think they'd just ship the stuff out as it becomes available seeing as though it doesnt all come together in one package.
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Yeah that was one of the questions I had for Thomas. He told me they wouldn't split up the order so I figured I would order it all separately especially since it's roughly the same cost.

I ordered my wheel on Sunday, and my pedals were ordered on Thursday.
 
I wonder if i went ahead and ordered the G2 wheel and CSP separately if they would both ship tomorrow or if the 1st G2 pre-order would be filled already? It does still say Dec.13th on the site though. I could live with just paddle shifters till later when the shifter is available or dare i say CSS. :)
 
Shecki
Thanks for the responses fellas. Glad to hear things worked out well. When I purchase things out of the country, I like to know that there's still good support, and any problems can be resolved relativey quickly. I play competitive paintball and deal VERY much with a company from the UK (I live on the east coast in the US), and they're service is some of the best customer service I've ever seen in any product I've ever had to deal with. If Fanatec can come even come close to them, I'm sure I'll be a very happy guy.

I will say, I would have already purchased the GT2 clubsport package, but I had a problem with they're shopping cart/checkout procedure. I tried to add a few things up via the cart to see how much it would cost to ship to here, and without finishing the order, it put the shopping cart orders as pending (even though I didn't complete the orders). There's no way for me to "edit/delete" the orders in my account and they say pending on all three. I'm not comfortable with completeing an order until I know they've been deleted so that when I do enter any paypal info in, they wont try to bill all three $600+ orders....lol. Sent them an email, my guess is that by the time I sent it they were either closed for the weekend, or didn't get it in time to reposnd before they did close? Hopefully I'll get it straigtened out on Monday, and I can place the order for the GT2 Clubsport package and the wheelstand (my girlfriend will throw me out of my house if she comes home and there's a cockpit in the entertainment loft).
Click to expand...

This same thing has happened to me before with the checkout process. I simply added a note when I sent in my PayPal payment indicating what had happened and wrote in the order numbers for the duplicate and also for the order number which was not a order at all but like you just a check on totols. Anyway I stated in my note that the payment was for (again a order number is placed here) ### order number and for them to disregard the other order numbers. I recieved the right items and soon after I sent in payment I seen they had updated my account to reflect those other orders as cancled. Hope this helps you and eases your mind. Just be sure to be very detailed with what order number is valid and which are not. Should not be a problem. Also I sent them the payment through PayPal manualy.
 
JmanEspresso
I ordered the GT2 pure and the standard pedals early last week. Sucks I gotta wait to get the shifter until January, but Id rather have my wheel and pedals now, and get the shifter when it comes out, than not have anything until January. Plus, when I go to order the shifter, it'll be very easy for some CSPs to fall into my shopping cart :)

Man I cannot wait to be able to switch from PS3 to Xbox360 to PC and back, all without having to change wheels. Plus, it'll be nice to finally have a good wheel for Xbox. Plus, now I can race my Father on GT5 when he comes over with the GT2 and DFGT.


Shipping Tmrw, cant wait!!
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Not to mention being able to do this all wirelessly. One thing I hated with the Logitechs were all the dagum wires. I use the Dongle with PS3 and need nothing with Xbox , Dongle again for PC. Great to have this freedom from triping mechanims.
 
simplsimon
Not to mention being able to do this all wirelessly. One thing I hated with the Logitechs were all the dagum wires. I use the Dongle with PS3 and need nothing with Xbox , Dongle again for PC. Great to have this freedom from triping mechanims.
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Yea thats a good point. It'll be great to switch from forza to GT5 with only a few button presses. Not to mention having the same quality wheel for every game.
 
simplsimon
This same thing has happened to me before with the checkout process. I simply added a note when I sent in my PayPal payment indicating what had happened and wrote in the order numbers for the duplicate and also for the order number which was not a order at all but like you just a check on totols. Anyway I stated in my note that the payment was for (again a order number is placed here) ### order number and for them to disregard the other order numbers. I recieved the right items and soon after I sent in payment I seen they had updated my account to reflect those other orders as cancled. Hope this helps you and eases your mind. Just be sure to be very detailed with what order number is valid and which are not. Should not be a problem. Also I sent them the payment through PayPal manualy.
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Right on. Yeh, when I checked the paypal transaction, it didn't have any order numbers (nor did I put any in there), and it didn't give them my shipping info in paypal useing their paypal checkout. However, it did pull the correct amount, so I'm assuming the order number corresponds with the paypal number on their end....I hope. On my account through there webshop, the order is still listed as pending rather than paid (which is weird seeing as though it's already been paid for). Sure everything will be fine though.

My recomendation to Fanatec would be to update their cart and checkout process....it seems a little dated and leaves the customer a little confused. None the less, I guess if it works on their end....I guess that's all that matters.
 
scoddee
Capt aaa and Sheck, I placed 4 orders with Fanatec on Nov 12. My CSP color kit (red) arrived Nov 18. My Turbo S ( one of the ABSOLUTE last NIB available 👍 ) and CSP's arrived Nov 29. My CF paddles which they warned were back ordered arrived Dec 10. I have a Tracking # and Scheduled delivery date of Dec 15 for my CSP Tuning kit ( which also was on back order). On Dec 7 I placed another order, this one for the shifter mount and plate. I have the Tracking # and a Scheduled delilvery date of Dec 16 (quick on this one).

I guess what I'm trying to say is try to relax. Granted it's not on the UPS truck within 24 hours but Paypal order date to in my den in 6, 17 and 9 days is not unreasonable to me. UPS Ground is 4 to 5 days CA to KY.

I'll admit, I too emailed them wanting to know what the holdup was. They said it was coming and it did. By my calculations (sequential order numbering) they are processing about 100 orders per business day FWIW.

Scotty

p.s. All are Xmas presents to me, lol, so I'm not supposed to open them........boy those CF paddles are SWEET to the touch and beautifully authentic carbon fiber.( I hope she's not reading my posts)
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When I am stating something is is based on facts, check out the following USPS three tracking #s out of four (the fourth is for the upcoming shipment of the tuning kit) and then tell me to relax bro:
CJ 211 149 051 US
CJ 211 172 832 US
CJ 211 173 308 US

I just had a long conversation with USPS agent and I was informed that the shipment never took place.

Throughout my online dealings with retailers I have never encountered such an incident. I purchase online items on a weekly basis with 90% volume coming from US retailers. I use Express mail and priority mail and I have never had an experience were I was provided a tracking number(s) but no physical shipment taken place.

If Fanatec head is reading this I need a swift answer, I can easily claim it through Paypal but what's the benefit? I need the items my money is no use for me now, I am confident that Thomas would resolve this issue by all means based on previous happy customers.
 
capt_aaa1,

Why don't you try PMing Thomas on this board? His ID is: Fanatec. That's how I've contacted him and he has answered every question very quickly.
 
Just hooked up my rs v2 for the first time. first elt me say gt5 just got a lot damn harder. My only question is while im driving down the straightaway the force feedback makes the wheel vibrate left then right repeatedly. and if i let go of the wheel it amplifies itself. Its very very difficult controlling the car doing down the straights without man handling the wheel holding it straight.

Current settings are
sen-900
ff=100
sho-100
dri-1
abs-85 (not that this should mater)
lin-0
dea-10

also in game is set at simulation and ff to 10.

what do i need to change to make the car drive straight and not go crazy?
 
Last edited:
PyroMedic
Just hooked up my rs v2 for the first time. first elt me say gt5 just got a lot damn harder. My only question is while im driving down the straightaway the force feedback makes the wheel vibrate left then right repeatedly. and if i let go of the wheel it amplifies itself. Its very very difficult controlling the car doing down the straights without man handling the wheel holding it straight.

Current settings are
sen-900
ff=100
sho-100
dri-1
abs-85 (not that this should mater)
lin-0
dea-10

also in game is set at simulation and ff to 10.

what do i need to change to make the car drive straight and not go crazy?
Click to expand...

While I don't have my wheel yet(hopefully my GT2 ships this week). From what I've read you can adjust the wheel to have a dead zone straight in the middle so that there is no wobble or jumpiness when driving straight.
 
greekbull
While I don't have my wheel yet(hopefully my GT2 ships this week). From what I've read you can adjust the wheel to have a dead zone straight in the middle so that there is no wobble or jumpiness when driving straight.
Click to expand...

i figured it out. in the in game settings there is a setting for active drive something on or off. it needs to be off or the game over multiplies the force feedback. After my first few hours with it its a ton of fun, but a ton more challenging. this game just took on a whole new life for me and i love it.
 
PyroMedic
i figured it out. in the in game settings there is a setting for active drive something on or off. it needs to be off or the game over multiplies the force feedback. After my first few hours with it its a ton of fun, but a ton more challenging. this game just took on a whole new life for me and i love it.
Click to expand...

One you get used to it you'll be so much faster and smoother than you ever were with a pad, I promise! Took me about 5 hours on prologue to get a real feel for my DFGT. Ordered a gt2 last week and had to revert back to a pad over the weekend whilst I cleared out my gaming room, horrible horrible experience :(
 
Can anyone explain if the GT3 RS V1 wheel actually works with GT5, & if not why not? Is it absolutely necessary to get the V2 update?

Thank you!
 

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