When Playground Games announced their new liaison, they chose to do it on r/forza, where the community is far more supportive of them, than on their own forums, where people like our resident poo poo guy hang out to crap on them.
Many studios don't have communication with the forums because they just can't be arsed anymore. Why would they? And they have a point. The market supports their work. Better to plan content based on metrics than on what a bunch of nutjobs say on the internet.
And not just in gaming. You'd believe the BMW M3 was a flop because of the beaver teeth, but the car's been selling well regardless:
https://www.bmwblog.com/2022/01/13/bmw-m-record-sales-2021/. Most internet complainers don't even own a BMW and will never own one. Who would BMW rather listen to, the angry American boomer who complains they don't make cars like the E36 M3 anymore or the Chinese businessman who would happily buy the latest and best from Munich?
There's so much talk about metaverse being "the future"... well, the metaverse is NOW. It's whatever warped fictional reality internet dwellers like us have created for ourselves, completely disconnected from the actual reality.