Patch 1.08 is out

[Fox Andersson]

Now that we probably see the light at the end of the tunnel (hoping it's not a train), let me say something.

In 2022 communication, pr and community management are fundamental for a company. Giving the situation I think it wouldn't be hard to release a statement like this:

"We apologise for what is happening. Unfortunately despite the QA tests a potentially game breaking bug came to our attention after releasing the 1.07 patch. This brought us to the difficult decision to shut down the servers to investigate the issue. We'd like to inform all you players that we are working hard to bring the game up and running as fast as possible, but at this very moment it's impossible to give you a reliable ETA. We are deeply sorry for this and we understand your frustration. We are thinking about ways to compensate for the time you lost and for your understanding, as well as a reward for your patience. Thank you."

This would have contributed to cool down almost everyone and avoid, at least partially, the review bombing on metacritic. This is the freaking base of PR. It's unbelievable that companies like Sony and Polyphony weren't able to do a little like this.

 

[MrMattAdz]

Yeah my background is tech support, infrastructure. One thing I've found everywhere is customers/users hate nothing more than being kept in the dark.

Even if its a quick line to apologise and give rough eta, or when we may know more and provide eta/more detail around the issue.

Anything that let's tge customer know roughly where they stand. Otherwise people can start speculating, getting annoyed.

Astonishing imo that a firm involved in retail doesn't seem to know the importance of this.

Yep, same here. It isn't about telling people that the game will be fixed in 30 minutes, it's about giving people a realistic timescale which you can hopefully overdeliver on.

If you tell people that maintenance has been extended and don't give any indication of how long things will take, people are going to interpret that message in their own way. A lot of people, if not the majority who saw that message yesterday probably assumed that things would have been working by yesterday evening. I myself was refreshing the official website because initially I thought we were looking at a couple of hours, not more than one day.

At this point I have no idea if I should be expecting it to be fixed in 30 minutes, or if it'll be ready to play this evening, or if it'll even be ready to play before Monday.

 

[Stakado]

This is 1.08 in arcade mode

Maybe they improved the rain spray from the 1.06?

 

[Gt79]

I was trying to keep the mood a bit lightened here after the more then 500 sad/cries in the 1.07 thread. And like most of Europe we pay EUR 80 here which translates to $88...

No worries EVs will save the world by occasionally blowing up on impact

 

[Ryan81]

I'm thinking about suing PD for not allowing me to play a game I paid good money for and destroying my mental health in the process!! This is an absolute disgrace! How can they still be having maintenance issues after 24 hours? I DEMAND they fix the servers! I wanna play NOW, damnit! NOW!!!! 😡😡

 

[Streeto]

I'm thinking about suing PD for not allowing me to play a game I paid good money for and destroying my mental health in the process!! This is an absolute disgrace! How can they still be having maintenance issues after 24 hours? I DEMAND they fix the servers! I wanna play NOW, damnit! NOW!!!! 😡😡

 

[Gt79]

how is there no statement from PD about this **** show?

They are already working hard on 1.09

 

[Nowax]

LOL. I'm not desperate.

Quite the opposite actually. But I digress, I won't discuss over this subject anymore before I turn it into a thread full of personal attacks.

 

[foxdylan]

We found a potential game braking bug


(That was that one of the races paid out 60+k ingame credit)

 

[RaZoR No1]

The dirt / rain spray is still the downgraded version..

 

[Ryan81]

Ah, so they didn't obviously bother to fix the game breaking weather bug. Thanks PD!

 

[Nowax]

This is 1.08 in arcade mode

Maybe they improved the rain spray from the 1.06?

How about the smoke?

 

[zlays]

This is 1.08 in arcade mode

Maybe they improved the rain spray from the 1.06?

Nah man you're going 224km/h and spray is like your going 15km/h with electric scooter...

 

[MrMattAdz]

...so what? We don't need more information than this, it's pretty clear that an update was being in development, stop being desperate.

What is the expected time/day that the game will be operational again?

Honestly there are a lot of people in this thread who clearly do not hold any role or responsibility in life where giving an estimate on when a task will be complete is important.

This is pure basics of incident management, you learn this in your first week of working on a 1st line helpdesk. This lack of communication is not normal and it gives the impression that the only explanation for a lack of ETA is that PD themselves have truly no idea of when things will be back online, or that they can't test their fix without pushing it out to everyone first as a patch. It is not normal to send a patch out like this and to still not have an ETA on when the servers will be back online.

 

[Gt79]

We found a potential game braking bug


(That was that one of the races paid out 60+k ingame credit)

Nahh FR accidentally gave 31k instead of 30k
Based on ppl still saying despite the downgrade it's still best place to grind

 

[Streeto]

Ah, so they didn't obviously bother to fix the game breaking weather bug. Thanks PD!

I think they hate us! 😭

 

[sidaorb]

You never know 1.08 may have been reinstating the prize monies to what they were.

 

[B80]

Yep, same here. It isn't about telling people that the game will be fixed in 30 minutes, it's about giving people a realistic timescale which you can hopefully overdeliver on.

If you tell people that maintenance has been extended and don't give any indication of how long things will take, people are going to interpret that message in their own way. A lot of people, if not the majority who saw that message yesterday probably assumed that things would have been working by yesterday evening. I myself was refreshing the official website because initially I thought we were looking at a couple of hours, not more than one day.

At this point I have no idea if I should be expecting it to be fixed in 30 minutes, or if it'll be ready to play this evening, or if it'll even be ready to play before Monday.

Exactly. That's the other thing, don't lie about time scales if you don't know, and don't oversell, as people tend to remember the time you give for resolution and if you don't deliver that causes further grief.

Better to give yourself breathing space and beat what they were told.

 

[Barra333]

I'm thinking about suing PD for not allowing me to play a game I paid good money for and destroying my mental health in the process!! This is an absolute disgrace! How can they still be having maintenance issues after 24 hours? I DEMAND they fix the servers! I wanna play NOW, damnit! NOW!!!! 😡😡

Ah, so they didn't obviously bother to fix the game breaking weather bug. Thanks PD!

I think you need to sit down and take a deep breath. Say what you like about spray, credits, whatever... they just spent ~28 hours fixing a bug so that we can launch the game. You think that might be more important than the weather or payouts?

 

[Ryan81]

I think they hate us! 😭

Of course! Makes sense that they'd deliberately want to alienate their consumers so that next time their employees may well be out of a job.

 

[rAtey]

I'm thinking about suing PD for not allowing me to play a game I paid good money for and destroying my mental health in the process!! This is an absolute disgrace! How can they still be having maintenance issues after 24 hours? I DEMAND they fix the servers! I wanna play NOW, damnit! NOW!!!! 😡😡

Haha I like that no one sees that this is satire.

 

[tonopah]

Oh, how naïve we were to assume an update would mean the servers were back online... 😂

I see something over the hill, yeah... here comes another wave of pitchforks.

I've not been this annoyed since the Nuketown 2025 debacle!

 

[Nikx-97]

Stop, you're meant to be complaining about the server issues at this present time.

Please reserve all other complaints until we are back online.

Thank you for your patience.

Stop? No. For me the effects are a serious problem, they kill the immersivity and I’m forced to ask for a refund.
The 1.06 was ruined, and it’s only fair that I complain about getting them fixed.

 

[Oi Oi JC]

I'm thinking about suing PD for not allowing me to play a game I paid good money for and destroying my mental health in the process!! This is an absolute disgrace! How can they still be having maintenance issues after 24 hours? I DEMAND they fix the servers! I wanna play NOW, damnit! NOW!!!! 😡😡

Yeah good luck with that! 😂

 

[Confi-User-3]

When 1.07 made the game unplayable, or the servers had to be shutdown to not do any more damage, I don't think that much will be changed with 1.08. It will probably just make the game playable again without possibly destroying a save, or whatever the problem was.
Don't expect anything except the absolute minimal done because everything else would have taken much much longer.

 

[Ryan81]

Haha I like that no one sees that this is satire.

At least someone here understands satire. I thought I was maybe alone 🤣

 

[Nowax]

deleted

 

[Nikx-97]

This is 1.08 in arcade mode

Maybe they improved the rain spray from the 1.06?

Nope, identical to 1.06...that sucks.
In 1.05 they were much better.

 

[Ryan81]

To me, the rain effects don't look bad the way they currently are. Perhaps it was too resource intensive before?

 

[Nikx-97]

Comparison 1.05 vs 1.06 dirt track and smoke tires.