Email to thrustmaster
Hello good evening, recently got a T300RS vonate and from the first use I noticed a very large deadzone on the pedals, both the throttle when the brake only begin to function after being pressed about 30%. I saw some reviews on the internet and saw that it is a very common problem, saw several reports of people complaining, even saw tutorials on how to fix the problem, but because it is an expensive new product, I prefer to use the guarantee of the product.
On the internet I found this video that shows exactly the same problem as mine.
What should I do from now on to repair or replace the product?
Note, the product was purchased in February / 2015 by Amazon.com.
Reply
The pedals of the T300 RS have a deadzone (= you have to press the pedal 0.5-1 cm before getting a reaction) whose purpose is to prevent the pedals from losing precision over time.
This is normal and you can measure the amount of travel of the pedal needed to make it react.
My reply
This is absurd, deadzone of 1 cm before to detect any pressure, this is an excuse not to serve the customer, has hundreds of reports on the Internet about it, many customers had their pedals replaced and several others have not received your pedals with this deadzone huge. This set of t300rs is very expensive, especially here in Brazil where the monthly minimum wage is equivalent to $ 200. Long work to buy such an expensive product and get terrible service like this, I received a defective product, 1 cm deadzone is not normal, I'm no fool, I thought the Thrustmaster was a serious company, which respected their customers, now apparently overpaid and will keep a product unused, it is impossible to use that way. I demand respect, I demand that you send me a quality product and not a serious product with mounting problems and you want to make customers believe that is normal. I'm sorry to have bought this kit, first by the poor quality of the pedals and then disrespect to the customer.