I just tried to refund and was cut off too. They are not friendly at all. I used similar arguments like you did and was denied.So I contacted PlayStation to ask for a refund, pointing out three examples of false advertising...
... and the changes made to the economy in the latest 1.08 patch.
- “With the reintroduction of the legendary GT Simulation Mode, buy, tune, race AND SELL your way through a rewarding solo campaign…” - (No, we can't sell our cars)
- “With over 420 cars available at Brand Central and the Used Car Dealership from day one…” - (No there were not "over 420 cars" available. Today, of the total 424 cars, 5 are "sold out" and many are just not in the stores to buy)
- “Online play optional” - No, Online Play is a requirement to have access to owned cars, their tunes and liveries, racing suits and helmet ownership and liveries, replays, Scapes photos and Race photos, time trial lap time records and so on. NONE OF THE DATA SAVED ON MY PS4 IS ACCESSIBLE WHEN OFFLINE, SO IT’S NOT “OPTIONAL”.
The chat did not finish up well.
About 2 seconds later, he typed this...
- Erick E.:Thank you so much for the details I understand you would like to get a refund for the content however let me shared with you that, In this case, payment was taken more than 14 days ago. I'm sorry, due to the restrictions outlined in the PlayStation Store Cancellation Policy; a refund cannot be made for this transaction.
- Erick E.:I cannot thank you enough for your understanding. Please remember you contacted us today to get a refund the reason as to why cannot be done has been shared, at this time we are unable to provide the solution expected. Before we say goodbye please tell me, is there any other question or anything else I can try to assist you with today?
... and immediately disconnected me from the chat!
- Erick E.:Thanks for contacting PlayStation please enjoy the rest of your day
It's true, I did pre-pay. I paid for GT7 on February 14th, which more than 14 days ahead of March 4th. So I was screwed the day I paid.
So no more pre-ordering from the Playstation Store for me.
/endrant
So I decided since you ain't givin a **** about unhappy customers, I'll oblige by never buying a game brand new, I'll buy them on ebay 3-6 months later. So for a 100 CAD refund they lost a few thousand dollars from me.
Gonna jail break my PS4 now and enjoy that too. Thanks Sony, your behavior saved me a lot of money today.